Your personal data is collected and processed by Azack Pizza Distribution and Marketing Sdn. Bhd., Company Registration No. 202501019902 (1621315-H), of F-G-5, CBD Perdana 3, Persiaran Perdana, Cyber 12, 63000 Cyberjaya, Selangor, Malaysia. For any enquiry about your personal data, contact azackpizza@gmail.com or 011-3950 0906.
Name, phone number, email address, delivery address (where applicable), order details, Azack Points and vouchers, and basic technical data such as device type and access logs.
To prepare and confirm your order; to contact you about your order; to show order status through your personal tracking link; to manage Azack Points and vouchers; to keep accounting and tax records; and to improve our service.
We do not sell your personal data. Data is shared only with the infrastructure providers we use to run this service (Google Firebase - hosting, database, login authentication and notifications), with our payment provider, HitPay, for orders paid online, with delivery partners for delivery orders, and with the authorities where required by law. To process a payment, we send your name, email address, phone number, order number and payment amount to HitPay. Your card or bank details are entered directly on the HitPay payment page; Azack Pizza never receives or stores them. HitPay processes that data under its own privacy policy.
Our order and account database, and its backups, are stored on Google Cloud infrastructure in the United States. Uploaded files and our application servers are in the Google Cloud Singapore region. HitPay may process payment data outside Malaysia, including in Singapore. All of these locations are outside Malaysia.
You have the right to request access to your personal data, to request correction of inaccurate data, and to limit its processing. Send any request relating to your personal data to azackpizza@gmail.com.
Access to customer data is restricted to authorised Azack Pizza staff, through authenticated logins and database access rules.
Feedback you send through the Feedback form, including any name, phone number or email you provide voluntarily, is stored and used to review that feedback and to contact you again if you select the "I would like to be contacted" option. This information is accessible only to the Azack Pizza admin team and is never displayed publicly. Feedback and its related contact details are kept for 12 months, then deleted automatically.
You may request deletion of your account and personal data at any time through the Delete Account page. Order records are retained in anonymised form after deletion because they are required as accounting and tax records.